Returns

If your piece arrives materially different from its listing, we'll take it back and refund you in full, including delivery. That covers things like:

• Damage, stains or wear that wasn't shown in the photos or mentioned in the condition notes
• A size or measurements meaningfully different from what was listed
• The wrong piece being sent

Please tell us within 48 hours of delivery.

• Email hello@veltstores.com within 48 hours of delivery with your order number.
• Include clear photos showing the issue, and the label or tag if relevant.
• Keep the piece as it arrived: unworn, unwashed and unaltered.
• We'll review it and, if it's not as described, arrange its return at no cost to you.

Once the piece is back with us and checked, we refund the full amount, including delivery, to your original payment method through our payment provider, Paystack. Refunds usually reach you within 5 to 10 working days, depending on your bank.

• Change of mind, or a piece that doesn't suit you, when it matches its listing
• Fit, when the listed measurements were accurate (our size guide explains how to compare)
• Pieces reported after 48 hours from delivery, or that have been worn, washed or altered

Not sure about fit? Compare the listed measurements with a piece you own using our size guide, or email us before you buy and we'll measure anything you like.

Nothing in this policy limits your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act.