Help
Questions
The short answers. If yours isn't here, email us.
Is every piece really one of one?
Yes. We list each piece individually, so there's only ever one of it. When it sells, it's gone from the floor.
How do you check pieces?
Every piece is inspected by hand: labels and care tags, stitching, materials, hardware and any wear. It's then given one honest grade with notes. See the condition guide.
How do I know it will fit?
Every listing has real measurements taken flat. Compare them with something you own using our size guide, or email us and we'll measure anything else.
Does adding a piece to my bag reserve it?
No. Pieces aren't held until they're paid for. If someone else completes checkout first, it's theirs, and your bag will tell you it has sold.
How do I pay?
Through Paystack, by card, bank transfer or USSD. Online checkout is opening shortly. Until then, email hello@veltstores.com to buy a piece.
How much is delivery, and how long does it take?
A flat fee by region, worked out from your state at checkout. Prices and typical timings are on our shipping page.
Can I return something?
All sales are final, except if a piece arrives not as described. Tell us within 48 hours of delivery and we'll refund you in full. Details in our returns policy.
What happens if a piece I saved sells?
It leaves the shop floor for everyone else, but stays in your favourites (and on the floor for you), marked sold.
Do I need an account?
No, you can browse, save and shop without one. With an account, your favourites follow you across devices and you can see your orders in one place.
How do I hear about new drops first?
Join the VELT list (the form at the foot of any page). Members hear about new pieces 24 hours before they reach the floor.
Can I sell my clothes to VELT?
Not yet. We source every piece ourselves for now. Join the list and we'll let you know if that changes.
How do I get in touch?
Email hello@veltstores.com. Include your order number if it's about an order.